Billing Policy

Michelle Mac prides herself around clarity of billing, please take the time to read her billing policy.

Initial Meeting

There is a cost associated with initial meeting. If however, after that meeting if you believe you have gained no value from our discussions, then the cost will be waivered. This is our peace of mind guarantee to you.

Prepaid Fixed Price and Time packages

Our clients are able to purchase pre-paid packages to cover any face-to-face meetings, skype calls and telephone chats they require during the month. Each package is sold in 3 hour allotments which is valid for the month in which it was purchased (this timeframe can be extended by mutual agreement).

 Pay as I go clients

Instead of opting for a pre-paid package, our clients can choose to be invoiced for the hours they use. Pay-as-I-go hours are not discounted and are subject to scheduling requirements.

People Requiring Immediate Help

From time to time we receive telephone calls where we are called upon to offer situational advice from people who have an immediate and urgent need for help on a very clear and well defined issue.

Our policy is that we can’t do justice to their issue with a quick response to a rapidly stated quandary. So we have a modest fee for this service, in return for which we will spend up to an hour on the phone (cumulatively) and exchange unlimited emails for up to five business days.

Payment Terms

With the exception of pre-paid packages, all our work is invoiced upon completion with payment due within 7 days. Any invoice not settled within 21 days will be forwarded to a collection agency, without notice, and will incur solicitor and/or collection agency costs in addition to the original outstanding balance.